19 May 2020

Supporting our tenants during COVID-19

Supporting our tenants during COVID-19

We’ve answered some frequently asked questions below for you and included some useful links. If you have any questions or concerns please contact your property manager directly, or you can email us at propertyenquiries@aucklandcouncil.govt.nz

This page was first published 31 March 2020 and we will keep making updates as new information comes to hand.

What is Panuku doing for its tenants?

Panuku continues to work closely with our tenants and our priority is to act fairly to our tenants through these uncertain times. We understand that Covid-19 is having wide ranging impacts across the country and that our tenants may find themselves in financial hardship as a result. We encourage our tenants to contact us if they have any concerns and where they need to, to register for hardship so we can work with them to determine what support we can offer. Any tenant who is facing hardship should speak to their property manager in the first instance.

What else will Panuku do?

We’re really keen to hear ideas from our tenants on how we can give them additional support them during this time. We are also looking at how we can assist businesses in our priority locations through marketing activity and support We have several online channels of our own, and we have access to the Auckland Council’s publicity channels which may be able to be used to help council’s commercial tenants. Please check this page regularly as we will add more information here as we have it. If you have an idea you’d like to share, please talk to your property manager or email it to us at propertyenquiries@aucklandcouncil.govt.nz

Is there any other support available to me?

Yes. The Government has announced a number of support initiatives for businesses in response to Covid-19. You can find out more about this online at www.covid19.govt.nz or by calling the Government Helpline on 0800 779 997. Auckland Tourism, Events and Economic Development (ATEED) have also set up a business resources during Covid-19 webpage which has useful tools and information to help businesses of all sizes through this time.

There are other support and assistance packages being offered to businesses across New Zealand and we will add links to useful sites on this page. In some circumstances businesses may be able to access insurance and we suggest you talk to your provider about this.

What about for those of us who have residential properties?

Panuku is following the Government guidelines, including freezing rentals for six months from 26 March 2020 Residential tenants can find out more about the Government’s Covid-19 guidelines here. Panuku has contacted each of its residential tenants with further support information and our property managers remain contactable at all times should tenants have any further questions.

I have an emergency maintenance issue, what can I do?

Panuku has robust online processes in place to assist with emergency maintenance which are still available to you and our contractors are well versed with their safety obligations under the Health & Safety Act. Please do be aware that currently if a contractor is required for emergency work, additional Covid-19 related health questions will need to be asked to ensure everyone’s safety. We have a new online tool to help you log a job (instructions are below, you'll need to set up an account if you don't have one), or you can go via your property manager or email propertyenquiries@aucklandcouncil.govt.nz

Log a maintenance issue online

Instructions on how to set up a MyAuckland account (PDF)

Instructions on how to log a maintenance issue (PDF)

Will you be holding your regular property inspections?

It is anticipated that inspections will resume as needed during level 2. If you need to talk to your property manager about anything they’re available to talk to you on the phone as normal, or for a general enquiry you can contact us at propertyenquiries@aucklandcouncil.govt.nz

I have other questions, how can I get in touch with someone?

Your property manager is always happy to help with any enquiries. Or you can contact us at propertyenquiries@aucklandcouncil.govt.nz

Useful links

www.covid19.govt.nz

Auckland Council services during COVID-19

ATEED business resources during COVID-19

OurAuckland COVID-19 news

Regional Business Partner Network

Tenancy Services - for landlords and tenants

Panuku for Business

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