07 December 2021

Supporting our tenants during COVID-19

Supporting our tenants during COVID-19

Auckland is now at RED under the government’s COVID-19 Protection Framework.

The most up-to-date advice for Tāmaki Makaurau Auckland can be found here.

Please don’t hesitate to contact your property manager at any time if you require support.

This page was updated on 3 December 2021.

It provides answers to some frequently asked questions and includes some useful links. If you have any questions or concerns, please contact your property manager directly, or you can email us at panukupropertyenquiries@aucklandcouncil.govt.nz

Government information and advice translated into different languages can be found here.

COVID-19 Protection Framework

The government has announced a new three-level COVID-19 Protection Framework and Auckland is now at RED.

More information on the COVID-19 Protection Framework and how to operate your business under the framework can be found here.

The latest news and updates about Aotearoa New Zealand’s response to COVID-19 are available here.

What is Eke Panuku doing for its tenants?

Eke Panuku continues to work closely with our tenants, and we encourage all tenants to contact us if they have any concerns so we can work with them to determine what support we can offer. We understand that COVID-19 will have differing impacts on Aucklanders and our tenants may find themselves needing assistance. Our priority is to act fairly to our tenants through these uncertain times and we encourage tenants to speak to their property manager in the first instance if they need support.

​What else will Eke Panuku do?

We are keen to hear from any of our tenants who would like to talk to us further about their plans to operate within the new framework, and any ideas they may have about where we can provide additional, practical support and advice to help them through this period.

If you have an idea you’d like to share, please talk to your property manager or email it to us at panukupropertyenquiries@aucklandcouncil.govt.nz

Please check this page regularly as we will add more information here as we have it.

Is there any other support available to me?

Yes, there are considerable resources available through the official COVID-19 website which is updated on a regular basis.

You will find handy links to information and resources for businesses on the COVID-19 website here and also a link to the government’s COVID-19 financial support tool.

There is also a COVID-19 resource toolkit giving access to a range of branded assets for businesses here.

If you have an enquiry about the framework rules or if you are unsure if you can operate, you can call 0800 424 946 for advice.

Auckland Unlimited also offers a business resources during COVID-19 webpage which has useful tools and information to help businesses of all sizes through this time.

There are other support and assistance packages being offered to businesses across Aotearoa New Zealand and we will add links to useful sites on this page. In some circumstances businesses may be able to access insurance and we suggest you talk to your provider about this.

Do I need to display a QR poster?

Yes, all businesses must display an NZ COVID Tracer QR code for each business location. It must be in either a prominent place or near main entrances. More information on how to get a QR poster is available on the Government’s COVID-19 website.

What about for those of us who have residential properties?

Eke Panuku is following the Government guidelines. Residential tenants can find out more about the Government’s COVID-19 guidelines here. Our property managers remain contactable at all times should tenants have any further questions.

Am I able to move house?

Yes, you can move house at RED. You can use a moving company to relocate and you are able to travel between regions that are at different settings.

Between 3 December 2021 and 17 January 2022 there are travel requirements if you are travelling into or out of Auckland. Follow the travel advice if this applies to you.

More information can be found here.

If you have any questions about your residential tenancy, please don’t hesitate to contact your property manager, we are here to help. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

I have an emergency maintenance issue, what can I do?

Eke Panuku has robust online processes in place to assist with emergency maintenance which are still available to you and our contractors are well versed with their safety obligations under the Health & Safety Act. We have a new online tool to help you log a job (instructions are below, you'll need to set up an account if you don't have one), or you can go via your property manager or email panukupropertyenquiries@aucklandcouncil.govt.nz

Log a maintenance issue online

Instructions on how to set up a MyAuckland account (PDF)

Instructions on how to log a maintenance issue (PDF)

Will you be holding your regular property inspections?

Property inspections are currently paused. If you need to talk to your property manager about anything they’re available to talk to you on the phone as normal, or for a general enquiry you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

I have other questions, how can I get in touch with someone?

Your property manager is always happy to help with any enquiries. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

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