22 October 2021

Supporting our tenants during COVID-19

Supporting our tenants during COVID-19

We appreciate the 3-step approach to ease Alert Level 3 restrictions in Auckland is having differing impacts on our tenants.

The most up-to-date Alert Level advice for Tāmaki Makaurau / Auckland can be found here.

Please don’t hesitate to contact your property manager at any time if you are experiencing hardship as a result of this lockdown.

This page was updated on 22 October 2021.

It provides answers to some frequently asked questions and includes some useful links. If you have any questions or concerns, please contact your property manager directly, or you can email us at panukupropertyenquiries@aucklandcouncil.govt.nz

Government information and advice translated into different languages can be found here

What is Eke Panuku doing for its tenants?

Eke Panuku continues to work closely with our tenants and we encourage all tenants to contact us if they have any concerns and, where they need to, to register for hardship so we can work with them to determine what support we can offer. We understand that COVID-19 will have differing impacts on Aucklanders and our tenants may find themselves in financial hardship as a result. Our priority is to act fairly to our tenants through these uncertain times and any tenant who is facing hardship should speak to their property manager in the first instance.

​What else will Eke Panuku do?

We’re really keen to hear from our tenants on how we can give them additional support them during this time. Please check this page regularly as we will add more information here as we have it.

With the government indicating that changes will be made to Alert Level 3 trading rules, we would be keen to hear from any of our tenants who would like to talk to us further about their plans to operate at this level, and any ideas they may have about where we can provide additional, practical support and advice to help them through this period.

If you have an idea you’d like to share, please talk to your property manager or email it to us at panukupropertyenquiries@aucklandcouncil.govt.nz

Is there any other support available to me?

Yes. A free COVID-19 business helpline service is available for all New Zealand businesses. This includes sole traders.

The helpline service offers support and advice on:

  • government financial support, for example Wage Subsidy Scheme and Resurgence Support Payment
  • what different Alert Levels mean for your business
  • business continuity
  • finding free or subsidised expert help, for example a business mentor or advisor.

Employers can also get specific advice on people challenges, including staffing changes, employee wellness, and meeting your health and safety obligations.

To find out more call the North Island support number - 0800 500 362.

Further information is available, including guidelines on what businesses should be operating here.

If you have an enquiry about the Alert Level rules or if you are unsure if you can operate, you can call 0800 424 946 for advice.

Fast-tracking new street trading licences and extensions to food-only dining applications are available to Auckland hospitality businesses as they prepare for Alert Level 2 trading. More information is available here.

Auckland Unlimited also offers a business resources during COVID-19 webpage which has useful tools and information to help businesses of all sizes through this time.

There are other support and assistance packages being offered to businesses across Aotearoa New Zealand and we will add links to useful sites on this page. In some circumstances businesses may be able to access insurance and we suggest you talk to your provider about this.

Do I need to display a QR poster?

Yes, all businesses must display an NZ COVID Tracer QR code for each business location. It must be in either a prominent place or near main entrances. More information on how to get a QR poster is available on the Government’s COVID-19 website.

What about for those of us who have residential properties?

Eke Panuku is following the Government guidelines. Residential tenants can find out more about the Government’s COVID-19 guidelines here. Our property managers remain contactable at all times should tenants have any further questions.

Am I able to move house?

At Alert Level 3 you can move house if you are moving or relocating home permanently. You should carry documents with you to show that you are moving house to help explain your travel. This could be a tenancy or sales agreement or proof of address.

You can use a moving company if you are moving to another Alert Level 3 region. Movers will need to keep 2 metres apart from you. We encourage you to wear a face covering if physical distancing is difficult.

If you are moving house to an area that is at Alert Level 3, you cannot travel through an Alert Level 4 area.

If you use a moving company to move in and out of an Alert Level 3 region, the movers will need to apply for an exemption from the Ministry of Business, Innovation and Employment.

If you have any questions about your residential tenancy, please don’t hesitate to contact your property manager, we are here to help. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

I have an emergency maintenance issue, what can I do?

Eke Panuku has robust online processes in place to assist with emergency maintenance which are still available to you and our contractors are well versed with their safety obligations under the Health & Safety Act. We have a new online tool to help you log a job (instructions are below, you'll need to set up an account if you don't have one), or you can go via your property manager or email panukupropertyenquiries@aucklandcouncil.govt.nz

Log a maintenance issue online

Instructions on how to set up a MyAuckland account (PDF)

Instructions on how to log a maintenance issue (PDF)

Will you be holding your regular property inspections?

Property inspections are currently paused. If you need to talk to your property manager about anything they’re available to talk to you on the phone as normal, or for a general enquiry you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

I have other questions, how can I get in touch with someone?

Your property manager is always happy to help with any enquiries. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

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