17 September 2021

Supporting our tenants during COVID-19

Supporting our tenants during COVID-19

We appreciate the move back into an Alert Level 4 lockdown on 17 August 2021 will have impacts on some of our tenants. Please don’t hesitate to contact your property manager at any time if you are experiencing hardship as a result of this lockdown.

This page was updated on 13 September 2021. It provides answers to some frequently asked questions and includes some useful links. If you have any questions or concerns please contact your property manager directly, or you can email us at panukupropertyenquiries@aucklandcouncil.govt.nz

What is Eke Panuku doing for its tenants?

Eke Panuku continues to work closely with our tenants and we encourage all tenants to contact us if they have any concerns and, where they need to, to register for hardship so we can work with them to determine what support we can offer. We understand that Covid-19 will have impacts for Aucklanders and our tenants may find themselves in financial hardship as a result. Our priority is to act fairly to our tenants through these uncertain times and any tenant who is facing hardship should speak to their property manager in the first instance.

What else will Eke Panuku do?

We’re really keen to hear ideas from our tenants on how we can give them additional support them during this time. Please check this page regularly as we will add more information here as we have it. If you have an idea you’d like to share, please talk to your property manager or email it to us at panukupropertyenquiries@aucklandcouncil.govt.nz

Is there any other support available to me?

Yes. A free COVID-19 business helpline service is available for all New Zealand businesses. This includes sole traders.

The helpline service offers support and advice on:

  • government financial support, for example Wage Subsidy Scheme and Resurgence Support Payment
  • what different Alert Levels mean for your business
  • business continuity
  • finding free or subsidised expert help, for example a business mentor or advisor.

Employers can also get specific advice on people challenges, including staffing changes, employee wellness, and meeting your health and safety obligations.

To find out more call the North Island support number - 0800 500 362

Further information is available, including guidelines on what businesses should be operating, at www.covid19.govt.nz/business-and-money/

If you have an enquiry about the Alert Level 4 rules or if you are unsure if you can operate, you can call 0800 424 946 for advice.

Auckland Unlimited also offers a business resources during Covid-19 webpage which has useful tools and information to help businesses of all sizes through this time.

There are other support and assistance packages being offered to businesses across New Zealand and we will add links to useful sites on this page. In some circumstances businesses may be able to access insurance and we suggest you talk to your provider about this.

Do I need to display a QR poster?

Yes, all businesses must display an NZ COVID Tracer QR code for each business location. It must be in either a prominent place or near main entrances. More information on how to get a QR poster is available on the Government’s COVID-19 website.

What about for those of us who have residential properties?

At Alert Level 4, everyone is required to stay in their current home or accommodation. You can only move house if you:

  • have a court order, or
  • you need to use a temporary or emergency home — for example if you need care while sick or to seek refuge in a women’s refuge accommodation.

If you do have to move, you must follow all Alert Level 4 rules. You can find details of these here.

If you have any questions about your residential tenancy please don’t hesitate to contact your property manager, we are here to help. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

I have an emergency maintenance issue, what can I do?

Eke Panuku has robust online processes in place to assist with emergency maintenance which are still available to you and our contractors are well versed with their safety obligations under the Health & Safety Act. We have a new online tool to help you log a job (instructions are below, you'll need to set up an account if you don't have one), or you can go via your property manager or email panukupropertyenquiries@aucklandcouncil.govt.nz

Log a maintenance issue online

Instructions on how to set up a MyAuckland account (PDF)

Instructions on how to log a maintenance issue (PDF)

Will you be holding your regular property inspections?

Property inspections are currently paused. If you need to talk to your property manager about anything they’re available to talk to you on the phone as normal, or for a general enquiry you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

I have other questions, how can I get in touch with someone?

Your property manager is always happy to help with any enquiries. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

Useful links


Auckland Council services during COVID-19

Auckland Unlimited business resources during COVID-19

OurAuckland COVID-19 news

Regional Business Partner Network

Tenancy Services - for landlords and tenants

Get your QR code poster

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