19 May 2022

Supporting our tenants during COVID-19

Supporting our tenants during COVID-19

Auckland is now at ORANGE under the government’s COVID-19 Protection Framework.

The most up-to-date advice for Tāmaki Makaurau / Auckland can be found here.

If you have any questions or concerns, please don’t hesitate to contact us at any time at panukupropertyenquiries@aucklandcouncil.govt.nz if you require support.

This page was updated on 9 May 2022.

Please check this page regularly as we will add more information here as we have it.

It provides answers to some frequently asked questions and includes some useful links.

Government information and advice translated into different languages can be found here.

COVID-19 Protection Framework

Auckland is now at ORANGE.

More information on the COVID-19 Protection Framework and how to operate your business under the framework can be found here.

The latest news and updates about Aotearoa New Zealand’s response to COVID-19 are available here.

Working with Eke Panuku under the COVID-19 Protection Framework

Eke Panuku is committed to keeping our tenants and our staff safe and we continue to follow government advice under the COVID-19 Protection Framework in all of the areas we work in or are responsible for. Given the nature of our business this includes everything from property inspections through to shared public facilities.

Like many other organisations, Eke Panuku has been preparing for how widespread community transmission of the Omicron variant of COVID-19 might affect its services, service delivery, workforce and customers.

We are taking all practicable measures to ensure our services continue through any level of the pandemic. However, as Omicron spreads in the community, we are adapting to ensure that we can continue to support you through this time whilst working with reduced staffing levels should our people need to rest up or self-isolate with their whānau.

The best way to contact us is via panukupropertyenquiries@aucklandcouncil.govt.nz. This inbox is always monitored, and we will endeavour to answer all queries within five working days of receiving them. If you have an urgent issue, please call the Auckland Council contact centre on 09 301 0101.

More information on working with us at ORANGE is available here.

I have an emergency maintenance issue, what can I do?

Eke Panuku has robust online processes in place to assist with emergency maintenance which are still available to you and our contractors are well versed with their safety obligations under the Health & Safety Act. We have a new online tool to help you log a job (instructions are below, you'll need to set up an account if you don't have one), or you can email panukupropertyenquiries@aucklandcouncil.govt.nz

Log a maintenance issue online

Instructions on how to set up a MyAuckland account (PDF)

Instructions on how to log a maintenance issue (PDF)

Alternatively, please call the Auckland Council contact centre on 09 301 0101.

Is there any other support available to me?

Yes, there are considerable resources available through the official COVID-19 website which is updated on a regular basis.

You will find handy links to information and resources for businesses on the COVID-19 website here and also a link to the government’s COVID-19 financial support tool.

There is also a COVID-19 resource toolkit giving access to a range of branded assets for businesses here.

If you have an enquiry about the framework rules or if you are unsure if you can operate, you can call 0800 424 946 for advice.

Auckland Unlimited also offers a business resources during COVID-19 webpage which has useful tools and information to help businesses of all sizes through this time.

There are other support and assistance packages being offered to businesses across Aotearoa New Zealand and we will add links to useful sites on this page. In some circumstances businesses may be able to access insurance and we suggest you talk to your provider about this.

What about for those of us who have residential properties?

Eke Panuku is following the Government guidelines. Residential tenants can find out more about the Government’s COVID-19 guidelines here. Our property managers remain contactable at all times should tenants have any further questions.

Am I able to move house?

Yes, you can move house at ORANGE. You can use a moving company to relocate and you are able to travel between regions.

More information can be found here.

If you have any questions about your residential tenancy, please don’t hesitate to contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

Will you be holding your regular property inspections?

Yes, we will be holding property inspections. We will be following the government guidelines, which are outlined here.

I have other questions, how can I get in touch with someone?

Please contact us at panukupropertyenquiries@aucklandcouncil.govt.nz. This inbox is always monitored, and we will endeavour to answer all queries within five working days of receiving them.

If you require property maintenance, please log a maintenance issue online

If the matter is urgent, please call the Auckland Council contact centre on 09 301 0101.

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